Is your Canon C3025/C3020 displaying error E000025-0368? Don’t panic! Unclogging the “pipeline” can easily resolve the issue!
Today, let’s discuss the Canon iR C3025 and C3020. Have you recently been troubled by the “E000025-0368” error?
The official explanation for this error is “Cyan Toner Out Detection Error.” Simply put, the machine has attempted to refill the developer cartridge several times (it supposedly automatically performs a recovery sequence five times), but the sensor still can’t detect the cyan (C) toner, causing the machine to shut down and sound an alarm.
Many users’ first reaction is: “Out of toner? Just replace the cyan toner cartridge!” But after replacing it, the error persists.
In fact, based on experience, this problem is most likely not due to the cartridge being truly empty, but rather a clogged toner supply assembly or low concentration in the developer cartridge. So, don’t rush to replace the toner cartridge; the problem may not lie there!
How to fix it?:
1. Clean the toner supply assembly
* What it is?: Think of it as the “pipeline” connecting the toner cartridge and the developer cartridge. Over time, or if you use poor-quality toner, it can easily clog here. Since the toner powder can’t flow down, the machine naturally thinks you’re out of toner.
* What to do?: Open the front cover and remove both the cyan (C) toner cartridge and the developer unit. Carefully inspect the toner supply port at the connection for any clumped toner. Use a small brush to clean it out, ensuring the passage is unobstructed.
2. Force toner refill
* If the problem persists after cleaning, it’s likely that the toner-to-carrier ratio in the developer cartridge is truly unbalanced (low concentration).
* What to do?: Enter maintenance mode, find the toner refill function (such as Toner Supply), and manually force a toner refill. This usually resolves the issue.
Summary:
So, next time you encounter this error, don’t just replace the toner cartridge. Start by cleaning the toner supply assembly in the “channel” and you’ll most likely be able to fix it right away! Remember to use good quality toner to prevent clogging.
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