image of a Ricoh printer

What to do if the printer has toner but does not show toner?

Here are the solutions:

1. Check whether the toner cartridge and sensor are normal

There are generally two ways for printers to detect toner, one is through sensor detection, and the other is through built-in chip detection. If there is a problem with the toner cartridge or sensor, the printer will not recognize the toner. At this time, it is necessary to check whether the toner cartridge is installed correctly and whether the sensor is dusty, worn or damaged.

2. Replace a new toner cartridge

If your printer has been using the toner cartridge for a long time, the toner may be exhausted, causing the printer toner to be unable to recognize. At this time, you only need to replace a new toner cartridge.

3. Clean the printer interior

After using the printer for a long time, a large amount of dust and toner may accumulate inside the printer. These dust and toner will adhere to sensors and other locations, causing the printer to fail to detect toner normally. At this time, you need to turn on the printer and clean the dust and toner inside the printer.

4. Reset the printer chip

Some printer toner cartridges will have chips installed inside. When we use too much toner or for too long, this chip will have an error, causing the printer to not recognize toner. At this point, we can solve this problem by resetting the printer chip.

In short, as long as you check and repair it according to the above method, the problem that the printer cannot recognize toner can be easily solved.